Frequently asked questions.

Yes. QuoteLoop asks Shopify to price the cart the same way checkout does: your prices, automatic discounts, discount codes and tax for the buyer's address, in their currency. Shipping isn't known until checkout, so the quote says “calculated at checkout” instead of guessing.

Quotes with your own prices, custom items or an extra discount can't be rebuilt as a cart link. Create a draft order from the quote and send Shopify's invoice instead; it has its own payment link.

Yes. Create a quote on Home for a phone or email enquiry: pick products, set your own prices, add custom items or a discount, and email it to the customer.

No. Once a customer has a quote, its PDF stays the same, so every copy matches what they received.

English, French, German, Spanish, Italian, Dutch and Portuguese, and you can change every word. Choose one, or use the language the shopper is browsing in. Product names in Sinhala and Tamil show correctly with the Noto fonts. Right-to-left languages such as Arabic and Hebrew aren't supported yet.

Images that take more than 3 seconds to load are left out, so the quote is never delayed.

QuoteLoop works with Online Store 2.0 themes such as Dawn and most themes from the Shopify Theme Store. It's a theme app embed, so your theme code is never edited. If the button next to checkout doesn't appear in your theme, add the Quote button block instead.

No. The script is small and loads with defer, after your page. The popup is only built when a customer clicks the button.

Yes. In the app embed settings, set Who can get quotes to logged-in customers.

Our server remembers your popup settings for up to 5 minutes. A field you've just made required can be skipped by quotes made in those few minutes. After that, it's always checked.

The same cart and details within 2 minutes give the same quote, so you don't get duplicates.

From QuoteLoop's sending address, with your store's name as the sender. When customers reply, the reply goes to the address you set in Settings.

It's a good hint, not proof. Some mail apps, like Apple Mail, open emails automatically. Viewing the online quote page counts at most once every 30 minutes, and your own visits from the admin don't count.

Between 8 and 11am in your store's timezone (Shopify › Settings › General). On days with no follow-ups due and nothing expiring, there's no email.

Only customers you emailed the quote to (or sent a Shopify invoice to), while the quote is still open. Not customers who only downloaded a quote from your store. At most one reminder per quote; extending the validity allows one more.

When there's a sale: an order through its Accept & checkout link, a paid draft order invoice, an order you link by its number, or a sale outside Shopify that you record.

Shopify lets apps search orders from the last 60 days. For older sales, record the sale by hand.

$5.99 a month or $57.99 a year, with every feature included and a 14-day free trial. Shopify bills it on your Shopify invoice.

No. Billing starts after the 14 days, and uninstalling during the trial costs nothing. Reinstalling doesn't start a new trial.

The quote button stops making new quotes; customers see “Quotes aren't available in this store right now”. Quotes you've already sent keep working: their links, PDFs and Accept & checkout.

They're stored securely and used only for your quotes. Two years after a quote expires, the customer's personal details are erased automatically: name, company, email, phone, tax ID, addresses, their note, item notes and your follow-up notes. Totals, items and dates stay, so your stats don't change.

Yes. Settings › Privacy › Access log lists every time staff opened a quote, downloaded a PDF or exported a CSV, and you can download it.

Shopify asks us to delete your store's data 48 hours after you uninstall, and we delete everything we hold for your store: quotes, settings, emails and logs.

Our app server and database run in Singapore. See the privacy policy and security page for details.